CUSTOMER SUPPORT AVAILABILITY
Dye & Durham Corporation's customer support hours are Monday to Friday, 8:00 am to 6:00 pm EST (excluding statutory holidays).
If I am performing this transaction outside of this timeframe, I agree that no customer support is available
until the next business day.
I agree that I am using:
a) My own personal credit card which bears my name and matches
the name provided to Dye & Durham Corporation, OR
b) My company's credit card for which I have explicit authorization
to use. Such authorization must be provided to Dye & Durham Corporation upon request.
I agree that I am purchasing an online session, and that the session fee charged to my credit card
entitles me to execute my selected transaction. It is my responsibility to meet the requirements
of the selected transaction, including sufficient time to complete the transaction, and have
appropriate technology as described below.
I agree that I have carefully selected the specific transaction I require, and that I have 90
calendar days from the date of purchase to complete my transaction.
I agree that no refunds are available once a session is charged to my credit card.
I agree that my computer meets the following MINIMUM requirements:
- Microsoft Windows operating system (Windows XP recommended)
- Microsoft Internet Explorer browser (Internet Explorer 6 or higher recommended), with Cookies enabled
- Adobe Acrobat Reader Version 5.0 or higher
I agree that if I encounter any difficulties during my transaction I must stop and contact Dye & Durham
by e-mail at firstname.lastname@example.org
with details of my problem, giving Dye & Durham Corporation a reasonable amount of time to contact me during Dye & Durham Corporation's customer
support hours of operation. Proceeding
without receiving Dye & Durham Corporation's response regardless of the urgency of my circumstances will be done at
my own risk, and I will be fully responsible for all charges incurred.
I agree that I am an experienced internet user with the required business
and legal knowledge to complete this transaction, and that I will follow all on-screen instructions.
I agree that I am prepared to perform this transaction on my own; the Ontario Government
does not permit Dye & Durham Corporation to perform the service on my behalf.
I agree that my credit card is charged for the selected transaction when I click on
"Submit to Card Issuer". I agree at that moment my session has begun and
all applied charges are final and non-refundable.
I agree that proceeding with my session by clicking on "I Agree and Comply..." below
constitutes my irrevocable acceptance to be bound by the abovementioned Session Terms and
Conditions and Dye & Durham Corporation's General Terms and Conditions of Use, last updated on July 14, 2001.
To read the General Terms and Conditions of Use, click
here. (Contents will open in a new window.)